14 de diciembre de 2020
Autor: Antonio Alatorre, Chief Technology Officer /Advanced Tech Consultant
In this article I want to address an indispensable attribute for the operation of any company; communication. To communication we add another key term for companies: "the team".
From here we say that communication is indispensable, and a key factor for teamwork, basically in any business or operation.
In all good communication there must be structure and clarity between the participants (receiver and sender of the information). However, more and more and better resources are needed. Therefore, communication tools have become vital for this task.
Video Conferencing vs. Audio Conferencing
For example, in this pandemic, the use of Zoom tools and applications has increased in percentage terms, considerably. And even with the colossal success achieved by this company, we cannot say that the market for similar media is monopolized.
More and more tools in this category are being published and released for use. This has generated a relatively fair competition in this respect. As is usually the case in any good competition, the benefits end up being enjoyed by the end users and the companies that consume such services.
This is why looking at the existing audio-conferencing tools is of utmost importance.
As well as apps that support video and screen sharing (among other functions), audio conferencing apps are abysmally successful.
In them, the main data packets are sent in voice mode. It is not a challenge to demonstrate the great affluence that voice exchange communication tends to have. Audio messages sent by whatsapp and telegram are a good example.
In other cases, the same video-conferences become audio-conferences when users turn off their video-camera for various reasons and reduce the conversation to a voice conversation.
Video conferencing tools are equally important (as are audio-only tools). This depends not on the advantages of one over the other, but on the particular need required.
Main voice communication tools
It is not always feasible to organize a videoconference. However, even in such a case, it may be necessary to communicate between several team members or collaborators at the same time and only by voice. It is then when this simple but incredibly useful tool, makes sense, in its use and benefit.
The varieties in which we can find this tool are many, and of different brands. Starting with the dialing and conferencing tool of a smartphone, going through the same function found in an advanced IP phone, to the rented audio conference rooms as a monthly service, and whose access is given through a fixed or cell phone number.
Finally, in economic terms, these kinds of services are offered free of charge in their simplest version, or require the purchase of others that include it (such as a DID, cloud switch, IVR or SIP trunk).
Not only for practicality, but also for economy, this service is highly recommended.
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