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The power of telecommunications in times of crisis

18 de abril de 2021

Autor: Antonio Alatorre, Chief Technology Officer /Advanced Tech Consultant

It is more than clear that we live in times of crisis. We face new challenges in all senses and areas of daily and business life. On the one hand, we face the responsibility of economic growth and commercial impact. On the other hand, communication is a key factor in human and organizational development. This is where telecommunications come in.

This is where telecommunications come in. These services, which are certainly not new, constitute a pillar of infrastructure in the operation of businesses, companies and institutions.

At the same time, the avalanche of technological changes and digital transformation have revolutionized the way in which telecommunications are offered.

Telecommunications Modalities

Firstly with its Telecom as a Service (TaaS) or "Telecom as a Service", and secondly with the vast diversity of project implementation modalities and integration with more platforms and other systems. This brings us also to the topic of telecommunications in the cloud.

The crucial question comes when we want to know How this branch of technology becomes a lifesaver in times of Crisis?.

To answer this question we must consider several aspects in all this.

To begin with, telecommunications bring an indispensable value to companies, which is communication. This internally and externally.

Each employee of a company has to be in effective contact with the rest of his team. The same for each area of the organization, and so on. Even more important is the contact with public entities in the market, that is: Prospect acquisition, customer service, technical support and continuous promotion.

In all an effective telecommunications service with high quality is required in each of the channels and faithful transmission of information. Interaction through these tools must be fluid and clear.

Post-COVID 19 roadmap .

On the other hand, this 2020 (and consequently) crises have arrived, especially because of the COVID-19 pandemic. This has stopped the "normal" operation of many companies and radically changed the scheme in others.

Telecommunications as a service, and in the cloud, are a lifeline for those businesses that need to keep their infrastructure not only intact, but more functional than before.

The big step of digital transformation that awaited them in the long term future, can no longer wait, but now, far from being a risk, it has been consolidated as a lifeline, it is no longer a luxury, it is a necessity to continue moving forward.

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